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Can you imagine the survival of any aerobic organism without air? What makes you feel your customers are an exception? You customers are living organisms. They have a personality, emotions/feelings. So to sustain this client/customer relationship, feed them with AIR! The question is – what is AIR?
Make them feel Appreciated – (A)
Make them feel Important – (I)
Make them feel Respected – (R).
Another side to the coin is “you’re definitely going to meet difficult, angry, irate all manner of Customers. Now I hear you saying “How do I handle these shades of customers?” Follow up on the Series, as we take this walk together.
What Every Customer Wants – “AIR!”